Política de reembolso

Last updated: 25 September 2026

Your right to cancel (14 days)

If you are a consumer in the UK or the EU, you can cancel your order without giving any reason within 14 days of the day you, or someone you name (other than the carrier), receive the goods. If your order arrives in several parcels, the 14 days start on the day you receive the last one.

How to cancel

Tell us before the 14 days end. Any clear statement works — for example, email zohmahome@gmail.com with your order number and the items you want to cancel. You can also use the model cancellation form below, but you do not have to. We confirm by email that we have received your cancellation.

Returning the items

Returns are free. ZOHMA pays the cost of sending items back when you cancel within 14 days, and whenever an item is faulty, damaged or not what you ordered.

Our items are dispatched from different locations, so please do not send anything to our registered office. After you tell us you are cancelling, we email you the return address for your items together with a prepaid return label — or, where a label is not available for your country, we refund your reasonable return postage (please keep your proof of postage). Please send the items back within 14 days of telling us you are cancelling.

Condition of returned items

You may handle the items as you would in a shop to check them. Please return them with any original packaging you still have. We may reduce your refund only if the value of an item has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

We refund all payments you made for the cancelled items, including standard delivery, without undue delay and no later than 14 days after the day you tell us you are cancelling. We may wait until we have received the items back, or until you have shown us proof that you have sent them, whichever happens first.

Refunds go back to your original payment method, and we do not charge any fee. Because standard delivery is free, the €6.20 express delivery charge is not refunded when you cancel — it is refunded in full if an item is faulty, damaged or incorrect. Your bank or card provider may take a few extra days to show the refund.

Faulty, damaged, incorrect or missing items

If an item arrives faulty or damaged, is not what you ordered, or your parcel does not arrive, email zohmahome@gmail.com with your order number. A photo helps us sort things out faster, but it is not required. We cover all return costs in these cases.

We provide the remedies required by the consumer law that applies to you. Depending on the circumstances, these may include repair or replacement and, where the legal conditions are met, a price reduction or refund, including any delivery charge that must be refunded by law. For example, in the UK you have a short-term right to reject faulty goods within 30 days of delivery, and in the EU the legal guarantee of conformity lasts at least two years from delivery.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: ZOHMA LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, zohmahome@gmail.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

This policy does not affect your statutory rights.