Shipping policy
Last updated: 25 September 2026
Where we deliver
We deliver to the United Kingdom and all 27 European Union countries.
How your order is fulfilled
ZOHMA works with selected production and fulfilment partners in several countries, including in Europe and in China. Each item is dispatched directly by the partner that holds it, so items from the same order may arrive in separate parcels and on different days.
Processing time
Orders are usually prepared for dispatch within 1–2 business days. Business days are Monday to Friday; local public holidays at the dispatch location may add time.
Delivery methods, costs and times
| Method | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard | Free | 4–11 calendar days |
| Express | €6.20 | 3–9 calendar days |
As processing is measured in business days and transit in calendar days, the total time from ordering is an approximate guide: usually about 5–15 days for standard delivery and 4–13 days for express delivery. Weekends, public holidays and the dispatch location can affect the total. The cost and the methods available for your address are shown at checkout before you pay.
These times are estimates, not guaranteed dates. This does not affect any delivery date we expressly agree with you, the legal default delivery period (30 days where no date is agreed), or your right to cancel and get a full refund if delivery is late.
Tracking
When each parcel is dispatched, we email you a shipping confirmation, with a tracking link where the carrier provides one.
Taxes and import charges
Prices and delivery charges are shown in euros (EUR) at checkout before you pay.
United Kingdom: Orders cannot be accepted for delivery to the United Kingdom until our UK VAT registration and checkout tax configuration are complete. When UK ordering becomes available, any VAT collected by ZOHMA will be included in the total shown at checkout.
European Union: Unless the checkout expressly states that import VAT has been collected, prices and delivery charges do not include import VAT, customs duty or carrier handling fees. The carrier or customs authority may require you to pay these charges before delivery. Whether they apply, and how much they are, depends on the destination country, dispatch country and value of the order.
Late, lost or damaged parcels
We are responsible for your order until it is delivered to you. If your parcel is late, lost or arrives damaged, email zohmahome@gmail.com with your order number and we will put it right by sending a replacement or giving you a refund.
For cancellations and returns, see our Refund policy.