Terms of service

Last updated: 25 September 2026

1. About us

ZOHMA is a trading name of ZOHMA LTD, a company registered in England and Wales (company number 17427001). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: zohmahome@gmail.com. Telephone: +44 20 8154 2361. Our online store is at zohmahome.com.

2. These terms

These terms apply when you buy from our store as a consumer, for your own personal use. Please read them together with our Shipping policy, Refund policy and Privacy policy. The version in force when you place your order applies to that order.

3. Your order and our contract

When you place an order, you make an offer to buy. Our first email confirms that we have received your order; it does not accept your offer. We accept your order, and the contract is formed, when we email you to confirm that the order has been dispatched. If we cannot accept your order — for example because an item is unavailable or because of an obvious pricing error that you could reasonably have recognised — we will tell you and refund any amount charged without undue delay.

4. Prices and payment

Prices are shown in euros (EUR). The total you pay, including delivery and any taxes collected at checkout, is shown before you confirm your order. Payment is taken at checkout. How import taxes and charges are handled is explained in our Shipping policy.

5. Products

We describe and photograph our products as accurately as we can. Colours and textures may look slightly different depending on your screen.

6. Delivery

Delivery options, costs and estimated times are set out in our Shipping policy. We are responsible for your order until it is delivered to you.

7. Your right to cancel

You can cancel within 14 days of receiving your goods, without giving a reason, as explained in our Refund policy.

8. If there is a problem with your order

We are under a legal duty to supply goods that conform to this contract. If something is wrong, email zohmahome@gmail.com. Nothing in these terms affects your statutory rights.

9. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Our products are supplied for domestic and private use only.

10. Events outside our control

If an event outside our control delays your order, we will contact you as soon as possible. If the delay is significant, you can cancel and receive a full refund for anything you have paid for but not received.

11. Your personal data

We use your personal data as described in our Privacy policy.

12. Law and courts

These terms are governed by the law of England and Wales. If you live in Scotland, Northern Ireland or the European Union, you also keep the protection of the mandatory consumer laws of the place where you live, and you can bring proceedings in your local courts.